Überschrift

FAQ - Everything you need to know at a glance

Akkordeon

Booking is easy, straightforward and can be done 24 hours a day via our online booking [Online Booking](https://www.gebetsroither.com/en "Online Booking") or you can ring our central bookings department on +43 3612 / 26 300 or send an email to [office@gebetsroither.com](mailto:office@gebetsroither.com "office@gebetsroither.com").

We will then send you your booking confirmation by email. On the second page of the booking confirmation you will find your payment plan with our bank details.

How can I book?

Our call centre staff can be reached from:

**May till October**

Monday to Friday: 08:00 – 18:00
Saturday: 09:00 – 12:00

**November until April**

Monday to Friday: 08:00 – 17:00

at +43 (03612) 26300 on weekdays.

How can I reach Gebetsroither?

All the stated prices are in euros per accommodation unit including campsite fees according to the declared number of people. The prices include all charges except the visitors’ tax, environmental tax and the registration fee. These differ depending on the area, and must be paid directly on-site at Reception.

Our prices are dynamic and are generated automatically on the basis of the current market requirement and capacity.

**Visitors’ tax and registration fee** - These apply in nearly all tourist locations. You must pay them either on the spot at the campsite or, when booking certain locations, directly to us. The amount differs greatly depending on the municipalities which set the amount.

**Final cleaning** - Your holiday accommodation must be handed over swept clean on departure. To ensure the cleanliness of our rental properties, they are cleaned on site by our staff. 


What is included in the price?

A specific choice of location is only possible if you know the number of your holiday accommodation. The selection of a desired object is **only** done by telephone or email and will be charged with a fee of € 50,-. Of course, we cannot guarantee that your desired property is still available. Should this be the case, you will be informed by us.

Can I specify the location of my holiday accommodation myself?

### Travel cancellation package - powered by Gebetsroither 
Unfortunately, unexpected things happen all too often. If the planned and already paid holiday cannot be taken, then our cancellation package can help right now.

### Travel cancellation package
8% of the total price including additional costs, but at least 20€.
* illness of a fellow traveller
* pregnancy complications
* illness or death of a dog, cat or horse
* Death of a fellow traveller
* Death of a 1st degree relative within 20 days prior to departure or during their stay
* Loss of employment as a result of dismissal by the employer
* Training examination / re-examination during their stay (travel period)
* Unexpected court summons
* Re-employment after unemployment
* Significant damage to their property or place of residence due to force majeure (e.g. vehicle accident, flood, storm, hail, snow) within 20 days prior to departure or during their stay.
* Waiver of the handling fee 
* Waiver of the rebooking fee


Even if you are already at your holiday destination and have to cancel the trip for the above reasons, you will be reimbursed for the days not yet consumed. In this case, please ask for a corresponding confirmation on site.

**Should one of the above cases occur,** please inform us immediately. In order to ensure a quick processing, we need a corresponding confirmation (medical certificate, confirmation of the employer, etc.). If you do not wish to take advantage of this offer, the cancellation rates according to our GTC apply. The offer is not bookable for group bookings and at partner campsites. The travel cancellation package is only valid for fellow travellers listed at the time of booking the holiday.

**The travel cancellation package can only be selected at the time of booking the holiday!**

If you do not want to take advantage of this offer, the cancellation rates according to our General [Terms and Conditions](https://www.gebetsroither.com/en/gebetsroither/terms) apply. The offer cannot be booked for group bookings and partner campsites.
The service is provided by Gebetsroither International GmbH, Gebetsroitherweg 1, A-8940 Weißenbach/Liezen.

Can I add a travel protection package to my booking?

The travel cancellation package can only be selected at the time of booking the holiday!

How long do I have to decide on a travel protection package?

Cancellation is no longer possible once you have received a written booking confirmation. Please note that we reserve the right to cancel your booking and charge a cancellation fee if you do not make payment within the stated period.

Can I cancel free of charge?

You will generally receive your booking documents by email, but on request we will also be pleased to send them to you by post.

Who will I receive my booking documents from once I have made my booking?

Bookings can only be changed within the same season. We charge a one-off rebooking fee of €15.  
If the total amount payable for your booking is lower after rebooking, we will charge cancellation fees for the difference. Our cancellation terms can be found in our [Terms and Conditions](https://www.gebetsroither.com/en/terms-of-service "Terms and Conditions").

Can I change my booking at any time?

Gift vouchers can be acquired quickly and easily via our [Website](https://www.gebetsroither.com/en).

Can I give a holiday as a present?

After you have requested your booking, we will send you a booking confirmation including your payment plan. Please pay the deposit of 20% of the total amount within 14 days. If we do not receive a deposit, we reserve the right to cancel your booking and charge a cancellation fee.

Do you have to pay a deposit to secure your booking?

Pay conveniently with VISA, Mastercard, Maestro, Klarna or Google Pay.  
You can also pay via your bank app using the QR code or simply by bank transfer. You will find all the important details in the payment plan of your booking confirmation. 

What forms of payment do you allow?

During the main season and at Whitsun our arrival and departure days are always Friday, Saturday or Sunday, depending on availability (minimum rental period 5 nights). During all other season times, arrivals and departures are possible on any day, except Tuesdays (minimum rental period 2 nights).

What should be borne in mind about arrival and departure days?

Your holiday accommodation will be ready for you from 4.00pm on your day of arrival, and check-out is by 10.00am at the latest on your day of departure (Exception: see voucher). Late check-out is not possible.

What are your check-in and check-out times?

Please ensure that the kitchen utensils including crockery have been washed, dried and put away in the right cupboards; that you have emptied all the rubbish bins and disposed of the rubbish in the rubbish container provided for this on the campsite; and that you have swept all the floors in the rental property using the broom provided. You should also switch the fridge and/or freezer off and leave the doors open.  
You will also find all this important information available to read in your holiday newsletter.

What should be borne in mind when checking out?

We will send you all the important information such as your voucher, details of how to get here or recommendations, as well as an inventory list and location plan, in your holiday newsletter.  
Your newsletter will be emailed to you at the earliest 6 weeks before your holiday.

**Entry requirements** - Please contact the relevant embassy or drivers’ clubs in your home country to find out about the entry and transit requirements for you and your fellow passengers.

**Ferry services/crossings** - Please find details of these in your holiday newsletter. We are unable to accept any guarantee for the details provided in this.

What is the easiest way to find all the important information about arrivals?

The information about the campsite and the fittings corresponds to the details provided by the campsite, and has been taken from the relevant brochure material. All the illustrations in the online catalogue or on the website are for indicative purposes only. Gebetsroither International GmbH cannot be held liable for changes. Please find out about local medical care before starting your holiday.

General information

Our holiday accommodation comes in different sizes. Not every mobile home has room for a cot. Please find out about this from our booking team. We ask for your understanding that a baby counts as a person, and thus the maximum number of people should not be exceeded.

Are there cots, and do babies also count as people?

Where pets are allowed on the campsite, you can also bring your pet into the caravan or mobile home. Please note that some campsites have designated dog zones. As a general rule, leashes are compulsory on all campsites!

For hygienic reasons, it is not possible to take your pet into all areas of the campsite. The cleaning fee per pet is an additional € 25. Pets must be declared on the rental contract. Pets are not allowed in the sleeping beds. A sleeping blanket, food bowl etc. must be brought by yourself. A maximum of 3 pets are allowed in the rental property.


Are pets permitted?

If you have rented a caravan without a WC from Gebetsroither, the sanitary facilities of the campsite in question are available to you. When booking you have the option of reserving a portable camping WC depending on availability. Chemical toilets must be disposed of by the renter themselves. The renter must also take care of the water supply in the caravan themselves, and must fill the tank and empty the grey water themselves. Our attendants will be pleased to explain the procedure to you.

Sanitary facilities

On selected campsites with GEBETSROITHER SERVICE bedlinen, sheets and to some extent towels are included in the price. You can find out which campsites this applies to on our website or the [Online catalogue](https://www.gebetsroither.com/en)  .

IMPORTANT: On all other campsites, please bring your own bedlinen, sheets, towels and tea towels with you!

Bedlinen and towels

Bars, restaurants, supermarkets, shops, swimming pools, the sanitary building and activities are not open during the whole season everywhere, especially in the early and late season. The facilities on the campsite (wellness, swimming pools, etc.) are usually offered in return for a fee. Please note that the condition or quality of these facilities and activities is not under our control. We are unable to guarantee Wi-Fi and TV reception.

Facilities and activities on the campsite

If you arrive with two vehicles, you will need to agree with the Reception on the campsite where the second vehicle can be parked. A fee is charged for this and is payable on-site.

Second vehicle

Putting tents up on your pitch is not allowed. If you bring a tent with you, it must be put up on a separate plot on the campsite. The costs and booking must be clarified directly with the campsite. It is generally forbidden to attach screws, nails, hooks, stickers and similar items to the rental properties. Mobile homes: due to the construction hammocks must not be attached.

Tents on your pitch

No, the minimum age for concluding a rental contract is 18 years. We recommend that minors travelling without a parent or guardian carry a declaration of consent from their parents.  
[Power of attorney for children travelling alone](https://www.oeamtc.at/thema/reiseplanung/vollmacht-fuer-allein-reisende-kinder-vorlagen-zum-download-16182598 "Power of attorney for children travelling alone")

Are minors allowed to book a holiday with Gebetsroither?

In some of our accommodation we have raised beds, bunk beds or a pull-out sofa - in these cases these beds can only be occupied by children. The maximum body weight and height are 60kg and 160cm respectively. Please consider this when booking your holiday.