Terms and conditions
THE FOLLOWING GENERAL TERMS AND CONDITIONS APPLY TO LEGAL TRANSACTIONS (RENTAL AGREEMENTS) OR TRAVEL AGENCIES WHICH ARE CONCLUDED BETWEEN THE TENANT(S)/CUSTOMER(S) AND GEBETSROITHER INTERNATIONAL GMBH, OR GEBETSROITHER ISTRA D.O.O., OR BETETSROITHER ITALY S.R.L., OR BETETSROITHER HUNGARY K.F.T. OR BETETSROITHER MONTENEGRO D.O.O., IN EACH CASE AS LESSOR OR TRAVEL AGENT. DEVIATING UNILATERAL REGULATIONS OF THE HIRER, IN PARTICULAR HIS OWN GENERAL TERMS AND CONDITIONS, DO NOT HAVE LEGAL EFFECT.
According to the rental agreement, THE RENTAL PROPERTY includes either a caravan with awning, a mobile home, a camping barrel or a camping tent with the respective inventory. The rental object can only be used by those persons who are registered in the rental agreement. It is the responsibility of the hirer to check that all information is in accordance with the trip booked, after receiving the travel documents. In case of doubt, contact the booking centre. A specific agreement between the lessor and the lessee concerning the concretisation of a rental object in the course of the booking is possible, depending on the availability of the rental object. In this respect, the lessor reserves the right to provide a replacement rental object of the same size, at the agreed rental rate and time, without giving reasons. In this case, the Lessee shall not be entitled to any claims for compensation whatsoever against the Lessor. A rental object can be booked bindingly by the Lessee with the Lessor electronically, in writing, by telephone or online. With the binding booking of a rental object by the Lessee through the Lessor, a valid offer is made by the Lessee. The Lessee is obliged to provide all the information provided completely and truthfully. The conclusion of the contract shall be valid if the booking confirmation (declaration of acceptance) is sent to the Hirer by the Owner in writing or electronically.
RENT PRICE: The rental price does not include the tourist tax and any registration fees and other fees (e.g. dogs, parking fees etc.) of the campsite, as these may vary per campsite. (Exception: Differently stated in the catalogue!).
PETS: are only allowed on the campsites marked for this purpose (see catalogue). For the third and each additional pet € 10,-- per day will be charged for accommodation. The campsite fees for pets must be paid separately at the campsite. The cleaning fee, which is stated in the rental catalogue, increases by € 5,-- per pet. The taking along of pets must be announced at the time of booking. Pets are not allowed in the sleeping beds. A blanket, food bowl etc. must be brought by yourself.
THE MINIMUM AGE for tenants is fixed at 18 years. The tenant must be present on site during the entire rental period. The tenant is responsible for the correctness of the information provided during the booking process. It is obligatory to indicate the fellow travellers at the time of booking. Failure to provide correct information will entitle the campsite to charge additional costs on site. The sole presence of persons under the age of 18 is not permitted and may result in the expulsion of this person. Parents are liable for their children.
CHANGES: A change in booking is considered to be a change of booking when the contract is modified by the tenant with regard to the campsite, rental period, change of date, type of accommodation, seasonal periods. Every change of booking will be charged with € 15,-. Any financial disadvantages incurred by the lessor as a result of the rebooking are subject to the cancellation conditions as per point 20. A rebooking can only be made within the current season. A rebooking to the following season is not possible.
EARLY BIRD BOOKINGS: The promotion is valid until 30.09.2020. For an Early Bird booking a deposit of 20 % is required within 14 days after the booking date. Please note that if you change your booking, you will be charged the daily rates and not the Earlrly Bird rate.
EARLY BIRD BONUS: Pay your holiday booking for the next year 2021 until 31.01.2021 as a total amount and secure an extra 5% early bird discount (except for the in-house travel cancellation package).
ACQUISITION OF THE RENTAL PROPERTY: The rental property can be occupied from 16.00 local time. Different arrival times are stated on the voucher. The tenant is obliged to handle the rented object properly and carefully. When leaving the rental property, it must be secured against storms (close windows, car door and awning). The awning fastenings such as pegs, cords etc. are also to be checked for storm safety.
RETURN OF THE RENTAL PROPERTY: The rental property must be vacated by 10.00 a.m. local time (morning). Different departure times are stated on the voucher. Empty water canisters and waste water buckets; wash dishes and put them away again; empty dishwasher, clear out refrigerator, dispose of garbage; empty and clean chemical toilets, lock the rental property, place table, chairs and sunshades as you found them when you moved into the rental property; close the awning; return the keys.
EXCEPTIONAL ARRIVAL OR LATE DEPARTURE: Exceeding these times will result in an additional overnight charge. Furthermore, the tenant must indemnify and hold the landlord harmless for any claims for damages by the subsequent tenants.
HOUSE REGULATIONS OF THE CAMPING: The tenant is contractually bound to the respective house rules of the campsite. Violation of the house rules may result in expulsion. No claims can be made against the landlord. The landlord is not liable for any matters concerning the campsite that are beyond the landlord's control. Furthermore, no legal claim on the pitch such as location, size of the pitch, condition etc. can be made against the landlord. Due to seasonal and infrastructural reasons there may be fluctuations in the water and electricity network. The rental contract usually includes a parking space for one car (no camping vehicles). The parking space is not necessarily next to the rental property. In this case the car parking space will be allocated by the campsite. Furthermore, the erection of additional tents of any kind is not permitted. The tenant agrees that the instructions of the campsite staff must be followed - otherwise the tenant will be expelled from the campsite.
ANTENTS: It is not allowed to remove parts of the tent and the storm protections.
INSURANCE: The landlord will take out partial coverage insurance for the rented property. The renter is liable for the amount of the deductible (up to € 360,--) for damages caused by himself. The landlord cannot be held liable for personal belongings of the tenant as well as cars, bicycles etc. (e.g. in case of theft or damage by natural forces).
ACCIDENT: In case of accidents of any kind the lessor must be informed immediately. The names of witnesses must be established. The lessee is not entitled to anticipate the resolution of the lessor and the insurance company by accepting the claim of the injured party. The landlord is not liable for the recovery of the tenants.
RETREATMENT of the rental property to third parties is prohibited.
RETURN OF THE LESSOR: Should the rental object not be available for any reason whatsoever (average, storm damage, fault of the previous tenant, etc.) without the fault of the LESSOR, the LESSOR has the right to provide a replacement rental object of the same size at the agreed rent and time or to withdraw from the concluded rental contract. In this case all advance payments would have to be refunded by the landlord. However, the tenant may not make any claims for damages against the landlord. Should the rental agreement no longer be possible for the Lessor due to political and legal changes in the respective country of rental or due to breach of contract by the respective partner of the Lessor, the Lessor cannot be held liable for this.
BREAK OF TRAVEL: Please contact the local representative of the landlord immediately. Only valid if you have taken out an in-house cancellation package: In case of illness or accident, please make sure to obtain a detailed medical certificate or accident report at your holiday destination. The conditions are also valid for late arrival.
COMPLAINTS: Defects of any kind are to be reported immediately and without delay to the landlord's representative on site in order to be able to carry out an improvement. Subsequent defects not reported on site cannot be considered. Complaints must always be noted in writing on the handover protocol on site. If no handover protocol is available on site, any defects must be recorded in writing with the date of the defect and with the signatures of the tenant and the Gebetsroither representatives on site and sent directly to the booking centre. If you do not find a Gebetsroither representative on site, please contact the central booking office immediately by telephone. Facilities and activities at the campsite may be limited or completely closed, especially during the low season. This is at the discretion of the campsite and the landlord is not liable for this. W-LAN & TV reception cannot be guaranteed.
FORGETTEN Items: The landlord is not liable for items forgotten by the tenant. However, if forgotten items are seized, the lessor will send them to the tenant at the tenant's expense, if the tenant so desires. The costs and risks/liabilities for damage and loss of the objects are borne by the tenant.
CRIMINAL LAW, CUSTOMS LAW: The lessor is not liable for criminal and customs law violations by the lessee.
GAS: The lessor is not liable for improper handling by the lessee.
CANCELLATION: If a tenant cancels the rental agreement for reasons covered by the in-house cancellation package and if an in-house cancellation package has been concluded, a processing fee of € 37,- will be retained. The remaining amount, which has already been paid, will be transferred back. If no in-house cancellation package has been concluded, the following cancellation rates will apply:
Cancellation up to 60 days before the start of the rental period: 20 % of the rental fee
Cancellation up to 30 days before the beginning of the rental period: 50 % of the rental fee
Cancellation from the 29th day before the start of the rental period: 90 % of the rental fee
Cancellation from the 3rd day before the beginning of the rental period: 100% of the rental fee.
Cancellations must be reported immediately and in writing to the landlord. Subsequent recourse claims cannot be asserted.
TERMS OF PAYMENT: Within 14 days the deposit of 20% of the total amount is due, the remaining payment is due at the latest 5 weeks before the start of the holiday. In case of short-term bookings, the total amount is to be paid immediately after sending the booking confirmation. The rental property will only be released for use by the landlord after full payment of the invoice amount by the tenant. After a first unsuccessful payment reminder, reminder fees of € 5,- or € 10,- will be charged.
ADMISSION REGULATIONS: The tenant has to take care for himself and his fellow travellers that the transit and entry regulations in the country of rental are observed and obtains timely information in his home country at the respective embassy or consulate of the country of rental.
NOTE that the distance to the centre, shopping facilities, beach etc. is only indicative and may therefore vary depending on the location of the individual accommodation. The photos and floor plans of the accommodations are type photos and exemplary for the booked type. Deviations are therefore possible.
According to § 18 Abs. 1 Z 10 FAGG, the tenant has no legal right to withdraw from a contract which is based on electronic, telephone or online bookings and which has been concluded outside the business premises.
DATA PROTECTION: The client agrees that his personal data (name, address, date of birth, telephone number, fax number, bank account details) will be stored by the lessor for the purpose of carrying out the booking, if necessary. The client has the right to request information about his stored personal data at any time. The request for information must be made in writing to the lessor. In the course of this he must also prove his identity in a suitable form. Furthermore, the customer has the right at any time to demand the correction or deletion of his personal data upon justified request. The client must submit the request for deletion by e-mail to email@example.com or in writing, including the name and address and the reason for correction or deletion. Personal data will only be passed on to third parties by the Lessor if this is necessary for the purpose of processing the contract, if they are legally obliged to pass on the data or if the Client has explicitly consented to this. If the use of data is not provided for by law, each person concerned has the right to object to the use of his data by the client of the data application due to violation of predominant secrecy interests worthy of protection, which result from his special situation.
COURT OF JUSTICE: For the contract concluded between the booker and the organizer Austrian law applies exclusively. For the decision of all legal disputes arising from this contractual relationship, the competent regional court of Sprengels Leoben is locally responsible.